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Faq

A: Ojii offers a subscription-based service for premium tech. Customers pay a one-time delivery and installation fee, followed by a monthly subscription fee for a fixed duration, which varies by product. At the end of the subscription period, customers can choose to keep the product or upgrade to a newer model.

A: Ojii offers a premium & innovative range of products and services designed to enhance home security and convenience. New products and services are continuously added to provide customers with the latest innovations.

A: Yes, registration is required to browse, manage, and subscribe to products. This provides a secure and personalised experience for all our users.

A: Yes, you can download the Ojii app to conveniently track your subscriptions, manage payments, and submit support requests anytime, anywhere.

A: Simply follow these steps:

  1. Browse our product range and select the one that best suits your needs.

  2. Complete the subscription process, including payment of the one-time delivery and if applicable, an installation fee.

  3. Enjoy the product!

A: Yes, you can cancel your subscription anytime after the first three months without any penalties. The minimum period is specified in the subscription agreement and may vary from product to product.

A: Upon completing the subscription term, you have the option to either retain the product or upgrade to a newer version

A: No, all costs, including the one-time delivery and installation fee and the monthly subscription fee are transparently communicated upfront.

A: You may cancel your subscription without penalties after the minimum subscription period. If cancelled before the minimum subscription period, a fee equivalent to the remaining subscription period’s payments will apply. Customers will also have to bear the cancellation changes depending on the product. You can find more details about it in the ‘Cancellation, returns & refunds’ section.

A: Monthly payments are automatically deducted from your registered debit or credit card.

A: Yes, you can update your payment details via your Ojii account dashboard.

A: While we aim to be flexible, late payments may incur additional charges. Please ensure your payment method remains active with sufficient funds.

A: If payments are overdue for more than 60 days, services may be suspended, and the product may be retrieved. Any associated retrieval costs will be charged to the customer.

A: Delivery and installation typically occur within 3–5 business days once the subscription is confirmed.

A: Installation is performed by Ojii’s professional technicians to ensure optimal performance and customer satisfaction.

A: Yes, all subscribed products come with a comprehensive warranty for the subscription period. It does not cover damage caused by misuse, unauthorised repairs, or force majeure.

A: Log in to your Ojii account to view your active subscriptions and payment history, and manage preferences.

A: Temporary pauses are not currently supported. However, you may cancel and resubscribe later if needed.

A: Yes, you will receive a reminder notification before each monthly deduction.

A: You can raise a support ticket via your Ojii account for prompt assistance.

A: Contact Ojii support, and we will arrange for a repair or replacement, free of charge, during your subscription period. If the malfunctions are due to customer negligence, the necessary costs will be borne by the customer.

A: No, all maintenance services are included in your subscription fee.

A: Please report any theft or damage to Ojii immediately. Replacement costs or additional fees may apply depending on the circumstances and insurance coverage

A: Reach out to us via email at info@ojii.com, call +971 50 205 7509, or submit a support ticket through your Ojii account.

A: Yes, you can subscribe to multiple products simultaneously, subject to availability.

A: We periodically offer special promotions. Stay informed by subscribing to our newsletter or visiting our website.

A: Yes, we provide tailored subscription plans for businesses. Contact us for more details.

A: No, subscriptions are non-transferable. However, a new user may subscribe separately.

A: Early upgrades may be available for an additional fee. Please check your Ojii account or contact support for details.

A: Currently, we only offer monthly payments, but we may introduce upfront payment options in the future.

A: Yes, you can store multiple payment methods and select your preferred option for billing.

A: Refunds are not provided for past payments. However, once cancelled, you will not be charged further.

A: You may request a relocation of your installed product. Additional charges may apply.

A. Cancellation charges depend on product-specific terms & conditions, and other factors such as: 

  • Add-ons: Any purchased add-ons (such as accessories) are non-returnable and non-refundable. 

  • Collection & dismantling Fees: Service fees may apply if product collection and/or dismantling are required. 

  • Damaged products: If the returned product is damaged beyond normal wear and tear, repair or replacement charges will apply. 

  • Structural modifications: Some smart locks require metal plates or other modifications during installation. If these elements cannot be removed or reused, additional charges may apply. 

A. Cancellation charges depend on product-specific terms & conditions, and other factors such as: 

  • Add-ons: Any purchased add-ons (such as accessories) are non-returnable and non-refundable. 

  • Collection & dismantling Fees: Service fees may apply if product collection and/or dismantling are required. 

  • Damaged products: If the returned product is damaged beyond normal wear and tear, repair or replacement charges will apply. 

  • Structural modifications: Some smart locks require metal plates or other modifications during installation. If these elements cannot be removed or reused, additional charges may apply. 

A. Once your cancellation request is processed, our team will schedule a collection and, if necessary, dismantle the product. You will be informed of any applicable charges before the process begins.

A: Ojii primarily focuses on subscription-based ownership. However, some products may have a buyout option—please check your account for details.

A: Ojii ensures access to the latest technology. You can upgrade to a newer model once the subscription period ends or check for early upgrade options at an extra charge.

A. If you receive a defective or damaged product, please contact our support team within 24 hours of delivery for assistance. We will arrange a replacement or repair without additional charges.

A: Ojii follows strict data security protocols and does not share your information with third parties without consent.

A: Yes, all our smart products feature advanced encryption and regular security updates to protect against cyber risks.

A: Yes, we provide bespoke plans for businesses. Contact our corporate sales team for details.

A: We are continuously expanding our range. You may submit product suggestions via your account or customer support.

A: With Ojii, customers can experience various products through a subscription model before owning them. As a vendor, you can list your products on our platform, reaching a wider audience interested in premium technology with a try-before-you-buy approach.

A: Users can sign up through our website's "Become a vendor" section. The process includes: 

  • Submitting business and product details 

  • Agreeing to our vendor terms 

  • Undergoing a review process 

Once approved, you'll gain access to your vendor dashboard to list and manage products. 

A: Ojii charges a percentage as a commission on each sale.

A: Vendors can choose between self-fulfilment or Ojii's logistics services. If using Ojii's fulfilment, we will handle storage, packaging, and delivery for a service fee.

A: Payments are processed through secure online transactions and transferred to your registered bank account based on our payout schedule. Typically, payouts occur fortnightly, subject to returns and disputes.

A: Vendors must comply with our cancellation, return and refund policies to ensure a seamless user experience. A minimum subscription period must be set for each product, and any cancellation before the minimum subscription period will result in a fee equivalent to the remaining subscription period's payments. 

A: If your application doesn't meet our requirements, you'll receive feedback on necessary improvements. You can reapply after addressing the concerns.

A: The responsibilities of an Ojii-approved vendor are:

  • Ensuring all product listings are accurate, including descriptions, pricing, and images.
  • Supplying high-quality, fully functional products that meet Ojii’s standards.
  • Fulfilling orders on time and handling shipping if using self-fulfilment.
  • Accepting returns and managing refunds as per Ojii’s policies.
  • Responding to customer inquiries and resolving disputes professionally.
  • Complying with all legal and regulatory requirements.
Please be aware that vendors who consistently receive customer complaints or fail to adhere to Ojii’s policy may face account suspension.

A: If a product has a manufacturing defect or does not function as described, the vendor is responsible for addressing the issue. Depending on the circumstances, this may involve:

  • Offering a replacement or repair under warranty.
  • Accepting a return and/or cancellation of subscriptions
  • Covering shipping costs for returns if the fault is due to manufacturing defects. Ojii may assist in dispute resolution but holds vendors accountable for product quality and after-sales support.